Effective Date: [15-06-2025]
At OG Media 360, we specialize in providing digital marketing and consulting services, which are primarily delivered electronically. However, in case we offer digital products (e.g., eBooks, templates, strategy files) or physical merchandise in the future, the following Shipping and Delivery Policy outlines how we handle the process.
1. Delivery of Digital Services
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All services offered by OG Media 360 are delivered digitally via email, client portals, or shared drive links (Google Drive, Dropbox, etc.).
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Service deliverables such as reports, strategy documents, videos, or creatives will be sent to the email ID provided by the client or via project management platforms as agreed.
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Standard service delivery timelines will be communicated during project initiation or via individual agreements.
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Clients are advised to whitelist ogmedia360@gmail.com to ensure smooth delivery of communication and files.
2. Digital Product Delivery
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If you purchase a digital product (such as templates, guides, or toolkits), the download link will be made available immediately after payment or will be sent to your registered email within 24 hours.
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Please ensure that the email address you provide during checkout is valid and accessible.
3. Physical Shipping (If Applicable)
While we currently do not offer physical goods, in case of any future offerings such as merchandise or printed materials:
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Orders will be shipped within 5–7 working days of successful payment confirmation.
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Delivery time will vary based on the destination and shipping provider.
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Shipping charges (if any) will be clearly mentioned at the time of checkout.
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A tracking number will be shared with you once the item is dispatched.
4. Delayed or Failed Delivery
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In the case of digital services, delays due to client-side inputs, incomplete briefs, or communication gaps are not considered a failure in delivery from our side.
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For digital product purchases, if you do not receive your download link or email within 24 hours, please check your spam folder or contact us immediately.
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For physical products (if applicable), if delivery is delayed due to incorrect address or courier issues, we will assist in tracking but are not liable for third-party delays.
5. Contact Us
For any queries related to delivery of services, digital products, or physical shipping (if available), please contact:
OG Media 360
Email: ogmedia360@gmail.com
Phone: +91- 7042177135
Website: https://ogmedia360.com